Telephone line: 01480 499189


Frequently asked questions

Q. What’s the best way to avoid a dispute?
A. Always check the Rules on Betting and any special terms and conditions displayed on the bookmaker’s board. Always check your receipt immediately and retain it until after the weighed-in signal, as there may be a Stewards’ Inquiry which might lead to an amended result. If your receipt doesn’t match the bet you asked for, tell the bookmaker immediately.

Q. What do I need to do if I have a dispute?
A. First of all, try to resolve it with the bookmaker. The vast majority of disputes are dealt with at this stage. If that can’t be achieved, find the Betting Ring Manager (there’s one present at every race meeting). The Betting Ring Manager is an independent person employed to oversee the bookmakers and he/she is able to resolve most disputes before they need to be escalated to Tattersalls Committee.

Q. I didn’t speak to the Betting Ring Manager on the day. Can I still submit a dispute form?
A. Yes. It’s helpful if you can involve the Betting Ring Manager on the day, as s/he will be able to provide the Committee with an independent report, but it’s not essential.

Q. How do I submit a dispute for adjudication?
A. You should fill in the form on the ‘Adjudications’ page of this website and send it to the address shown on the form. Alternatively, you may already have picked up a form off the Betting Ring Manager.

Q. How often does the Committee meet?
A. It meets quarterly. The forthcoming meeting dates are available on the ‘Adjudications’ page of this website.

Q. When will I learn the outcome of my dispute?
A. If you attend the hearing, you will normally be informed on the day. If not, we will inform you within 14 days unless further evidence is required to reach a decision.

Q. I won my case. When will I be paid?
A. Payment should be made within 14 days of the hearing.

Q. Can I bring a legal representative to the hearing?
A. No, neither party is able to be legally represented at the hearing.

Q. Why not?
A. The Committee considers that its adjudications should be based on an interpretation of the Rules on Betting, along with common sense and experience. The Committee is not a court of law and is not qualified to make legal judgements, nor does it consider that its adjudications should second-guess how a court might view a dispute. Also, it creates a level playing field if neither party is allowed legal representation – otherwise, one party might be able to afford a high-flying lawyer, while the other party may not be able to afford any representation at all.

Q. If I can’t bring a legal representative to the hearing, does that affect my statutory rights?
A. No. Since September 2007, gambling contracts have been enforceable by law, so anybody who disagrees with the Committee’s adjudication is entitled to go to court and state their case. It is likely, however, that any court would be keen for all avenues of dispute resolution – including Tattersalls Committee – to be exhausted before gambling cases are taken to law.

Q. My dispute is over a year old. Will Tattersalls Committee adjudicate on it?
A. No. Our experience indicates that the audit trail and the standard of evidence is likely to have deteriorated to such an extent that an effective adjudication is prejudiced.

Q. I had a dispute at a point-to-point horserace meeting. Will Tattersalls Committee adjudicate on it?
A. No, we do not currently have a relationship with PTP tracks, greyhound stadia or other non-horse racecourse betting venues. The bookmakers at such tracks are obliged to make their own arrangements, so please contact the bookmaker or the venue for further details.

Q. Isn’t Tattersalls Committee the same as IBAS?
A. Both organisations are similar, as they offer an adjudication service on betting disputes. However, IBAS generally deals with disputes in High Street betting shops and online, whereas Tattersalls Committee generally concentrates on racecourse disputes.

Q. I sent my dispute to Tattersalls Committee but now realise I should have sent it to IBAS. What should I do?
A. Tattersalls Committee will alert you if it is not the correct recipient of your dispute. Once we have done that, we will destroy your details in accordance with the Data Protection Act 1998.

Q. Will my personal details and the details of my dispute be kept confidential?
A. Yes, we will never pass your personal details to a third party or discuss the details of the dispute in public without your express permission.

Q. What happens if I don’t sign the agreement to abide by the terms and conditions under which Tattersalls Committee deals with disputes?
A. The dispute will not be heard.

Q. What happens if I don’t abide by the Committee’s adjudication?
A. Each party in the dispute is required to sign an agreement to abide by the Committee's adjudication. Any bookmaker who fails to do so will be reported to the Gambling Commission, which may take action such as the revocation of the operating licence or the application of special conditions to the licence.