Telephone line: 01480 499189

 

Frequently asked questions

Q. What’s the best way to avoid a dispute?
A. Always check the Rules on Betting and any special terms and conditions displayed on the bookmaker’s board. Always check your receipt immediately and retain it until after the weighed-in signal, as there may be a Stewards’ Inquiry which might lead to an amended result. If your receipt doesn’t match the bet you asked for, tell the bookmaker immediately.

Q. What do I need to do if I have a dispute?
A. First of all, try to resolve it with the bookmaker. The vast majority of disputes are dealt with at this stage. If that can’t be achieved, find the Betting Ring Manager (there’s one present at every race meeting). The Betting Ring Manager is an independent person employed to oversee the bookmakers and he/she is able to resolve most disputes before they need to be escalated to Tattersalls Committee.

Q. I didn’t speak to the Betting Ring Manager on the day. Can I still submit a dispute form?
A. Yes. It’s helpful if you can involve the Betting Ring Manager on the day, as s/he will be able to provide the Committee with an independent report, but it’s not essential.

Q. How do I submit a dispute for adjudication?
A. You should fill in the form on the ‘Adjudications’ page of this website and send it to the address shown on the form. Alternatively, you may already have picked up a form off the Betting Ring Manager.

Q. How often does the Committee meet?
A. It meets as required, whenever a dispute needs to be heard. If a meeting date has been set, it is shown on the ‘Adjudications’ page of this website.

Q. When will I learn the outcome of my dispute?
A. If you attend the hearing, you will normally be informed on the day. If not, we will inform you within 14 days unless further evidence is required to reach a decision.

Q. I won my case. When will I be paid?
A. Payment should be made within 14 days of the hearing.

Q. Can I bring a legal representative to the hearing?
A. Yes.  Alternatively you can bring a 'McKenzie Friend,' who is an assistant with no legal qualifications.

Q. Does bringing a case to Tattersalls Committee affect my statutory rights?
A. No. Since September 2007, gambling contracts have been enforceable by law, so anybody who disagrees with the Committee’s adjudication is entitled to go to court and state their case. It is likely, however, that any court would be keen for all avenues of dispute resolution – including Tattersalls Committee – to be exhausted before gambling cases are taken to law.

Q. My dispute is over a year old. Will Tattersalls Committee adjudicate on it?
A. No. Our experience indicates that the audit trail and the standard of evidence is likely to have deteriorated to such an extent that an effective adjudication is prejudiced.

Q. I had a dispute at a point-to-point horserace meeting. Will Tattersalls Committee adjudicate on it?
A. Yes, but only if your dispute occurred at one of the southern PTP tracks, who have an arrangement with the Committee. The bookmakers at other tracks are obliged to make their own arrangements, so please contact the bookmaker or the venue for further details.

Q. Isn’t Tattersalls Committee the same as IBAS?
A. Both organisations are similar, as they offer an adjudication service on betting disputes. However, IBAS generally deals with disputes in High Street betting shops and online, whereas Tattersalls Committee generally concentrates on racecourse disputes.

Q. I sent my dispute to Tattersalls Committee but now realise I should have sent it to IBAS. What should I do?
A. Tattersalls Committee will alert you if it is not the correct recipient of your dispute. Once we have done that, we will destroy your details in accordance with the General Data Protection Regulations.

Q. Will my personal details and the details of my dispute be kept confidential?
A. Yes, we will never pass your personal details to a third party or discuss the details of the dispute in public without your express permission.

Q. What happens if I don’t sign the agreement to abide by the terms and conditions under which Tattersalls Committee deals with disputes?
A. The dispute will not be heard.

Q. What happens if I don’t abide by the Committee’s adjudication?
A. Each party in the dispute is required to sign an agreement to abide by the Committee's adjudication and will be barred from using the Committee's services in the future if they fail to do so. Any bookmaker who fails to do so will be reported to the Gambling Commission, which may take action such as the revocation of the operating licence or the application of special conditions to the licence.